Owl House Studios Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.owlhousestudios.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Please wait until the cookies are loaded...

Analytics Cookies

Our analytics service provider - Google - generates statistical and other information about website use by means of cookies.

Our analytics service provider's privacy policy is available at:

http://www.google.com/policies/privacy

Other Third Party Cookies

Third Party Cookies may be applied by PayPal for those visitors who purchase or pre-order via our Store page.

Log Files

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally when you use our contact form, make a purchase or attempt to make a purchase through the Site, depending on the data requested by the website page you use, we collect certain information from you, including your:

  • name
  • billing address*
  • shipping address*
  • email address
  • payment method (PayPal)*
  • Paypal transaction ID*
  • Purchased item(s)*

* These items are sent back to us by PayPal when a purchase is undertaken.

We refer to this information as “Order Information.”

No other information about you is collected or stored.

Personal Information

When we refer to “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including confirming your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

Additionally, we use this Order Information to:

  • Communicate with you;
  • Respond to questions you might raise about your purchases or other routing queries
  • Screen our orders for potential risk or fraud; and
  • Check your order for any errors or problems
  • When in line with the preferences (your order information for example) that you have shared with us, provide you with information or updates or notifications relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating and assessing analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns such as Facebook or other social media communications).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use PayPal to power transactions for our online store--you can read more about how PayPal uses your Personal Information here:  https://www.paypal.com/webapps/mpp/ua/privacy-prev.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://policies.google.com/privacy?hl=en

You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a legal request, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection / use practices if we see a Do Not Track signal from your browser.

Store Location

Our website store is located in the United Kingdom. Engineering support and web development is provided from within the United Kingdom and within the European Union.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our contact form (Contact Us page).

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records for 5 years unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail by using our contact page or by mail using the details provided below:

 Owl House Studios, 5 Abbey Court, Abbey Road, Knaresborough, NYK, HG5 8HX, United Kingdom